Fractional Operational Management: Your Path to Sustainable Growth.

A growing business requires executive-level operational leadership, but often lacks the budget or consistent need for a full-time Chief Operating Officer (COO). This service provides you with the strategic skill set of an executive, ensuring your operations scale effectively, problems are solved proactively, and your internal teams have the necessary management and direction. We implement the control and efficiency required to move your business from reactive firefighting to deliberate, predictable growth.

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What It Is & How We Help

Multi-skilled operations management

This service provides executive-level oversight and leadership in your business. We cover the full spectrum of operations management processes, from supply chain to workflow design, ensuring every element supports disciplined operational control in strategic management.
It’s designed for businesses that are operating 2 years or more, have 3 or more administrators, and are struggling to expand without costly failures.
We bring control and transparency to your business, managing both operational needs and complex projects.

The core benefit is freeing the owner from spending the majority of their time on administration or crisis management caused by costly failures, project implementation errors, or inconsistent processes.

Strategic and systemic health for your business

Systemic Stability: We address fundamental issues across the business, providing continuous process improvement and solving problems for projects and the business as a whole.
Team and Project Management: We manage and direct internal teams and resources, overseeing all major operational initiatives and providing direct leadership for critical projects.
Infrastructure Control: We establish operational management packages and robust project management frameworks to deliver clarity and consistency across all functions.
Scaling Capacity: We design and implement the scalable business infrastructure to prepare your business to scale, supporting small business growth plan objectives.

FAQs about Fractional Operational Management

Misconceptions

How is this different from Project Management?

Project Management focuses on executing a single, defined initiative. Fractional Operational Management is a long-term role focused on the overall health and improvement of all operations. We don't just complete projects; we set the strategic direction, manage the teams, and solve the systemic problems that prevent the business from achieving its expansion goals, until the business has successfully grown to a point of requiring - and being able afford - a full-time COO.

Can't I just hire an internal Operations Manager?

Yes, you can. However, be careful about what you're willing to pay (including benefits) versus the quality of the operations manager you'll be employing, and their experience.

A Fractional COO provides an alternative. A Fractional COO provides the strategic perspective and breadth of experience gained across multiple industries, typically at a lower, more flexible cost than a full-time executive salary and benefits. It’s the solution for the business with a limited budget that needs executive-level expertise to expand.

The Good vs. The Poor Service

What Does Great Operational Management Look Like?

Predictability: Cost failures and implementation errors decrease noticeably, leading to more predictable performance.

Delegation: The owner can effectively delegate complex operational and management tasks, freeing their time for core strategic growth.

Control: Operational transparency is increased, giving the owner a clear, objective view of performance and resource allocation.

Mentoring: The workforce gains experience learned from a highly skilled and knowledgeable executive, promoting succession planning, internal resources for growth and scaling from a pool of upskilled, well-disciplined employees.

What Does Poor Operational Management Look Like?

Stagnation: The owner remains stuck on administrative tasks and crisis management.

Inconsistent Results: The business continues to struggle to expand without costly failures or errors.

Complexity: Systems and processes are created in isolation, leading to inter-departmental conflict and confusion.

I Need More Information

What You Get: Tangible Outcomes

Project Completion: Critical initiatives that were stalled or delayed are moved from idea to successful completion.

Focused Staff: Your internal employees and managers remain focused on their core, revenue-generating activities, free from the distraction of project overhead.

Clean Onboarding: Complex system changes or acquisitions (like the dealership purchase) result in clean, error-free documentation and operational records.

Risk Reduction: Proactive risk mitigation minimizes unexpected costs and timeline extensions.

Sustainable Results: The project is handed over with comprehensive documentation and training, ensuring the changes last.

More Details

Not a band aid solution to a heart attack
The Challenge: The business had been struggling for several years, with year-on-year losses becoming progressively worse. The leadership lacked the skills and discipline needed to make tough decisions, analyze problems to their root cause, and clearly were unable to stop the hemorrhaging of profits.
Our Solution: Our engagement was not one of superficial advice. With our expertise, analytic skills, decisiveness, and hands-on approach, we were able to diagnose the root causes of the most critical cash flow and financial loss problems. We applied analytic reporting to provide deep insight into the structure of the business. Through hands-on interactions with the management team, we quickly determined the weaknesses in the business, where critical controls were required, and where tough decisions had to be made for inventory management in relation to the business strategy.
The Result: Within 60 days, we produced a report for the owner with three recovery strategies, allowing for a fully informed decision about the future to be made. Within one year of implementation, the losses had been halted and cash flows turned positive.

Next Steps

Who This Is For

Business owners who are struggling to expand and cannot afford a full-time executive but require executive oversight.
Business owners who have high staff turnover or a lack of skilled management and need an external, experienced leader to stabilize their teams.
Business owners who need to stop spending most of their time on administration and urgently reclaim their focus for sales and high-level strategy.

Pricing Guide: Your Investment in Executive Stability

This is a continuous, retainer-based service reflecting the ongoing, high-level operational leadership provided.

Pricing Model: Monthly Retainer based on defined scope and ongoing management needs.
Investment Starts At: $4,500 per month.
Exit Strategy: The long-term goal is to build the business so stable that a mid-to-high level management employee would be able to take over. Should the client wish to continue our services after this phase, the contract would transition into a coaching function with executive oversight, upskilling a junior operations manager to take on the daily execution.

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