Specific Process Improvements: Targeted Solutions for Lasting Business Benefits.

Every business has critical friction points—a frustrating report, an inefficient data entry routine, or a slow approval loop. This service is your targeted solution, providing clarity to a single bottleneck. We investigate the root causes of the problem, implement a functional solution, and ensure the fix delivers compounding benefits across your entire operation.

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What It Is & How We Help

The Essential Guide: Targeted & Implemented

This is a targeted engagement focused on diagnosing, improving, and implementing a solution for one major source of operational friction.
Unlike high-level consulting that delivers advise for self-implementation, we focus on the tangible reality of your business, understanding that solving one pain point often provides relief and efficiency far beyond that initial area.
We focus on the factors that influence the process as well as the lasting impact the fix will have on your business, ensuring strategic implementation for compounding benefits.
We specialize in transforming core workflows to achieve operational control in strategic management.

Custom Approach: The Path to Compounding Benefits

Root Cause Investigation: We begin by troubleshooting the existing process, investigating all influencing factors, systems, and data flow to determine any and all possible points of frustration.
Functional Solution Design: We develop a clear, implementable solution that addresses the systemic issue, ensuring it creates maximum efficiency and compounding benefits across adjacent processes, whilst aligning with your business strategy.
Hands-On Implementation: We don't just hand over a plan. We provide dedicated support during implementation to ensure the new process is correctly embedded, tested, and fully adopted by your team.

FAQs about Specific Process Improvements

Misconceptions

Is this just a software fix?

No. While software may be involved, our focus is on the business process itself. We fix the why of the problem (process design) before touching the how (the tool), ensuring the solution is robust, regardless of the technology.

Isn't process improvement or process optimization for big business with their big budgets?

While big business truly can't perform well without well documented, detailed process and procedure, smaller business need them too. Maybe just not as complex.

Documented and highly functional processes carry a treasure-trove of benefits for all businesses. From shortening onboarding time for new employees, to improvement client service delivery, the benefits are real.

How do you know when you need a Specific Process Improvement?

Several key factors are indicators that a something isn't right in the business, and need to be resolved to eliminate the symptoms:

When a specific employee takes leave, the business comes to an unexpected halt that results in disruption, or even crises.
When a specific employee takes leave, but their work just waited for them to get back because a single task is too much work to simply hand over to a team mate.
When a single task is extremely onerous, time consuming and prone to errors.
When the same silly mistakes happen time and again, no matter how many times you've addressed it with your team.
Routine, repetitive, boring tasks: do you employee another body in the business, or seek a strategic solution?

The Good vs. The Poor Service

What Does a Great Process Improvement Project Look Like?

It identifies the root cause, not just the symptom.
The solution is simple, functional, and self-sustaining after implementation.
It saves more time/money than the project costs (compounding benefits).
The potential impact of the changes are discussed upfront, including the possible negative effects, so that the client can make an informed decision to proceed.

What Does a Poor Process Improvement Project Look Like?

It offers a generic solution that doesn't account for your specific systems or team.
The consultant leaves before implementation is fully complete, abandoning your team to a learning curve.
The implemented fix creates a new, unanticipated problem elsewhere in the business.

I Need More Information

What You Get: Tangible Outcomes

Targeted Resolution: A single, defined operational bottleneck is permanently eliminated.

Business Insights: Process investigations usually bring about substantial insight into the goings-on of the business, especially knowledge experts, process experts and team leadership.

Compounding Benefits: Time savings or output-improvements that increase as the improved process benefits other areas of your business.

Functional Documentation: Clear, easy-to-follow documentation for the new process, ensuring long-term consistency.

More Details

The 10-Hour report transformation
The Challenge: A client was struggling with a critical weekly report that required manual data compilation from multiple sources. The native solution within the software did not provide the client with a solution that fitted their needs, and a replacement software is not an option.
This process is manually intensive and open to human interpretation, onerous, and consumed 10 hours of weekly administrative time for 15 employees with no scaling possible.
The Dwego Solution: We dove deep into the data of the software and built a custom, automated report (using expert Excel techniques) that successfully bypassed the existing technical limitations and added basic controls to eliminate human interventions.
The Result: The report now requires a five minute update, the update can be done at any time (i.e. eliminating the onerous nature of the previous report), and for any number of employees. The report is 100% scalable.
The Compounded Benefits: High-level analytic reporting on employee performance was built into the report, providing employee-to-employee performance comparison, performance-over-time reports, and the ability to compare training to performance improvement.

Eliminate where 'things fall through the cracks'
The Challenge: A client said these words: "I just don't get it! My team are good at their jobs, but things keep falling through the cracks and client deadlines are missed."
And his statement was accurate: the team members were all excellent at their jobs, completing their tasks well and on time. However, they lacked the understanding of where they fit in to the overall process, and how their jobs affected each other. How did this happen? A lack of standardization and a lack of referral documentation.
The Dwego Solution: Documentation and developing standardization without losing the unique proposition the business offered. These took the forms of checklists that explicitly met the need of the business, while not overburdening clients and team members, processes that allowed for better synergies and simultaneous completion of work, and the simple documentation of all these into an easily-accessible intra-net for employees.
The Result: Elimination of cracks: at no point could a task not be attended to, or inexplicably miss a deadline. Each team member knew what the others in the process were responsible for, where the handover points between team members existing and what information was critical for the success of the overall team's performance. Team members held each other accountable, while elevating their own performance to meet the overall team's improved output levels.
The Compounded Benefits: Reduced employee turnover due to improved job satisfaction and reduced feelings of failure after the elimination of high error rates. Improved staff onboarding due to the prolific availability of business and process information on the intra-net. Reduced handholding by leadership due easily available information on the intra-net. Improved team morale.

Next Steps

Who This Is For

The business owner that knows there's a problem, maybe even knows where exactly the problem lies, but doesn't have the time to resolve it unless they give up valuable income-generating time.
The business owner that knows there is a problem, has tried different solutions, but just cant' seem to permanently eliminate the problem.
The business that lacks the skills to fix the problem, but employing a full-time employee is not the right solution for a once-off fix.

Pricing Guide: Investing in Long Term Improvement

This service is structured as a clear, fixed-scope investment, ensuring you know the cost upfront before we begin.

The Investment Model:

Pricing Model: Project-based flat fee.
Pricing Starts At: $2,500
(final price contingent on the specific scope of the investigation and implementation required).

Let's Begin